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Registration and Subscription FAQs
LX loads/Loadwallet FAQs
SMS Commands
Dealer FAQs
MyLX and XBIZ FAQs
REGISTRATION AND SUBSCRIPTION FAQs
Do I still
need to purchase a new LoadXtreme Kit in case my SIM card
or phone gets lost?
No. In case you bought a new SIM Card to replace your lost
or stolen SIM, just register your new number by changing the
mobile number assigned to your LoadXtreme account using the
LX NEWCEL command.
I used
a different mobile phone when I registered for LoadXtreme,
can I re-register my own phone for my LoadXtreme Subscription
Program?
Yes, you can. Just register your number by changing the mobile
number assigned to your LoadXtreme account using the LX NEWCEL
command.
Is my
subscription fully transferable or inheritable?
No, your Dealership/Retailership with LoadXtreme program is
not transferable or inheritable.
Can I have
multiple Subscription Programs under my name?
We do not allow buying of multiple subscriptions. LoadXtreme
does not give additional privileges or incentives, nor does
it provide special preferences to members who willfully buy
multiple subscriptions.
What is
PIK?
PIK is your numeric LoadXtreme Personal Identification Key.
PIK is used for your account security. Please memorize your
PIK or put it in a secure place. Do not divulge your PIK to
anyone! We also suggest that you change your PIK regularly.
Maximum allowable digits for the PIK are six (6). When changing
your PIK (LX CHGPIK), you must not include spaces.
Where do
I get my PIK?
Your PIK shall be provided to you by the LoadXtreme SMS registration
system during your subscription registration process.
I forgot
my PIK. How do I retrieve it?
You need to call the LoadXtreme Customer Service department.
Your PIK shall be sent to your mobile number registered in
our system. Please note that a service charge may be applied
to this type of request.
Can I change
my PIK?
Yes, you may, and we encourage you to do so from time to time
to ensure that your PIK’s confidentiality is not compromised.
Please refer to Changing your PIK section of the LoadXtreme
Subscription Program Guide.
Can I use
other mobile phones to request changes in my account information?
Yes. But for security purposes, we suggest that you avoid
doing so.
Can a Retailer
sign-up a Retailer?
Yes. Under the Retailer Affiliate Program (RAP), a Retailer
can sign-up a Retailer. You may download the latest RAP brochure
by visiting the downloads page.
Or you may refer to the LX RAP SMS command
guide under this FAQ page.
LX LOADS/LOADWALLET FAQs
What
are LX Loads?
LX Loads are LoadXtreme Loads. You may also refer to it as
'load wallet' credits. You can use your LX Loads or load wallet
credits to ‘retail’ all listed prepaid products.
Each time you retail or sell products, the corresponding WSR
(wholesale rate) amount of the products will be deducted from
your load wallet balance. You may replenish your LX loads
by purchasing load wallet credits from your Dealer or depositing
payments to VMobile accredited banks or bills payment facilities
where available. For load wallet replenishment details, click
here.
How do
I dispense brand-specific prepaid loads to my customers?
You can dispense brand-specific loads to your customers using
the LX LOAD command. Please refer to SMS commands section
of the online FAQs.
I received
a successful loading notification from the system but my customer
did not receive the Prepaid Product (PIN-Based, OTA, Insurance).
What should I do?
These problems may be caused by telco congestion. Do not send
another set of LX LOAD command. By sending an LX RESEND command
to the system, you may be able to resend the PIN based products
to your customer. Please refer to SMS commands section of
the online FAQs. If your LX RESEND command doesn’t work,
please notify our Customer Service immediately.
My
customer received an error when loading the PIN I dispensed,
what should I do?
Re-check the product code you used when you requested the
load. You can refer to the LoadXtreme Product and Loading
Guide included in your Retailer Kit. If you’re sure
that the product code you sent and that the parameters you
used are correct, call the Customer Service Hotline of the
telco operator (included in the Product Guide) and ask for
help. Usual errors received during PIN loading are problems
related to the operator's own system. However, if their customer
service assistants advised you that the load PIN you received
are invalid or already used by another subscriber, you can
notify LoadXtreme Customer Service to assist you. Here are
some steps that must be taken first before calling any customer
support:
1. Check the balance of your customer. The PIN may have been
loaded already by the same customer.
2. Make sure the product requested matches the service provider.
3. Check the manner how the PIN is being loaded by the customer.
4. Double check the PIN forwarded by the system (There might
be an error in copying).
5. Check for possibility of the PIN being loaded by other
persons other than your customers by asking the customer if
they have forwarded the PIN to other users.
Loading
sometimes take too long. Why does this happen?
These problems may be caused by telco congestion during peak
hours, especially during holidays. Do not send another set
of LX LOAD command.
How do I replenish
my LX load wallet?
There are various ways. (1) You can ask from your Dealer to
replenish your account. The Dealer may charge not more than
1% of the credit amount as service fee. (2) You can transfer
payment to VMobile via Union Bank Bills Payment facility.
(3) You can send payments to VMobile Technologies by depositing
desired amount to VMObile's accredited banks. Please refer
to your Retailer Manual for more information on these banks.
I have already
deposited/transferred payments to VMobile’s bank accounts,
but I have not receive my load yet. What should I do?
Check if you have already notified VMobile head office of
your payment. Notification is being done by sending the necessary
LX RELOAD command to the system. Once the notification is
sent, your account shall be replenished as soon as your deposit
has been verified. Take note that posting period of your deposit
varies depending on bank policies. Please refer to SMS commands
section of the online FAQs for the proper command format.
What do I
do if a LoadXtreme accredited establishment doesn’t
recognize or accept my subscription ID card?
Call our attention immediately. Contact LoadXtreme Customer
Service Hotline.
SMS COMMANDS
Note: Do not include '<' or '>' when sending your SMS
commands
TO REGISTER:
Step 1
LX REG <ID Number> <SAC> <Birthdate>
<Telco> <Full Name>
Ex. LX REG 5412345678 1812345678 08-05-1973
SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, and SUN
Step 2
LX CHGADDR <ID Number> <PIK> <Complete
Address>
Ex. LX CHGADDR 5412345678 123456 1906 Galleria
Corporate Ctr. EDSA cor Ortigas Ave., Quezon City
TO MANAGE ACCOUNT:
Change
PIK
LX CHGPIK <ID Number> <Current PIK> <New PIK>
Ex. LX CHGPIK 5412345678 123456 654321
Check Load
Wallet Balance
LX BAL <ID Number> <PIK>
Ex. LX BAL 5412345678 123456
Change
Registered Cellphone Number
LX NEWCEL <ID Number> <PIK><New Cellphone#>
Ex. LX NEWCEL 5412345678 123456 09196543210
TO
SIGN-UP RETAILERS (Dealer ONLY Command)
LX IREG DealerID/PIK/Cellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX IREG 5412345678/123456/09199876541/smart/Jose
R. Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
TO SIGN-UP
RETAILERS (Retailer ONLY Command)
LX RAP RetailerID/PIK/NewRetailerCellphone#/Telco Code*/Full
name/Birthdate/Address
Ex. LX RAP 5812345678/123456/09199876541/tnt/Weng
Peralta/08-07-1973/Cuatro de Julio, Galas, Quezon City
* Acceptable Telco codes are SMART, TNT, RED,
GLOBE, TM and SUN only.
TO SELL LOADS:
Over-the-Air Electronic Loads
(OTA)
LX LOAD <ID Number> <PIK> <Product
Code> <Customer Cell phone #>
EX. LX LOAD 54012345678 112233 S30X 09201234567
Variable Denomination
OTA (Pa-piso-pisong dagdag)
Available for Globe and TM Subscribers only
Denomination ranges only from 25 to 150 pesos
WSR rate is 9.89% of Product Denomination
LX OTA <ID Number>/<PIK>/<TELCO>/ <Amount>/<Customer
Cell no.>
Ex. LX OTA 54012345678/112233/GLOBE/26/09172042410
Electronic PINs
(Card-based prepaid load products)
LX LOAD <ID Number> <PIK> <Product
Code> <Customer Cell phone #>
Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545
for Electronic PIN (e-PIN)
AXS
Card Loads (for MRT)
LX AXSMRT <ID Number>/<PIK>/<amount>/<AXS
Card Serial No.>/<Customer cell phone no.>/<MRT
station name>
Note: Minimum AXS Card reload amount is P50.00; Maximum reload
amount and credit limit is Php2,000.00.
After reloading, customers must update their AXS balance thru
GPass or AXS booths found in selected MRT stations.
MRT Station Names Allowed
NORTH - North Avenue
QUEZON - Quezon Avenue
KAMUNING - Kamuning (availability to be announced)
CUBAO - Cubao
SANTOLAN - Santolan (availability to be announced)
ORTIGAS - Ortigas
SHAW - Shaw Blvd.
BONI - Boni
GUADALUPE - Guadalupe
BUENDIA - Buendia
AYALA - Ayala
MAGALLANES - Magallanes
TAFT - Taft
LBC Flowers Express
& Cake Products
LX LBC <ID Number>/<PIK>/<Product
Code>/<Recipient Cell phone #>/ <Full name>/<Address>/<Greeting
Card message*>
Ex. LX LOAD 54012345678/112233/ROSERED12/09229224545/
Weng Peralta/Cuatro de Julio, Galas, Quezon City/I MISS YOU
HONEY
*Note: Entire SMS command including the greeting
card message should not exceed 160 characters (1 part message).
Or, you may use the online loading version which does not
have this limit.
RESENDING LOADS:
Available only for e-PIN products
LX RESEND <ID Number> <PIK> <Product Code>
<e-PIN Serial Number>
Ex. LX RESEND 54012345678 112233 LEVELUP100
70020001
RELOAD (loadwallet replenishment notification):
LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Bank>/<Branch>/
<Account Number>/<Date>/<Time>
EX. LX RELOAD 54012345678/112233/ 2500/MBTC/Edsa
Shaw/007-261-50338-3/05-07-2008/11:30:12
TRANSFER COMMAND:
Dealer ONLY command
LX TRANSFER <Dealer ID> <PIK> LXLOAD <Amount>
<Retailer ID #> <Retailer Cell Phone Number>
Ex,. LX TRANSFER 5412345678 112233 LXLOAD 2500
6212345678 09172042410
TEXTCARE command:
Members may send the following SMS command format
for TextCare support:
ID number<space>message...
send to any of the following:
0921-2122191 (Smart)
0927-8538041 (Globe)
0923-6036631 (Sun)
DEALER FAQs
As a Dealer,
how do I 'sign-up Retailers?
To sign-up Retailers, use the following SMS command or click
here to refer to SMS FAQs.
LX IREG DealerID/PIK/Cellphone#/Telco Code/Full name/Birthdate/Address
Ex. LX IREG 5412345678/123456/09199876541/smart/Jose
R. Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
What is GRO?
GRO stands for Guaranteed Retail Override. GROs are commissions
credited to your account as load wallet each time your Retailers
sell loads. However, crediting of GRO is subjet to certain
requirements.
Are there requirements
to earn my GRO?
Dealers are required to replenish a minimum of One Thousand
(1,000) LoadWallet credits every calendar month to earn the
GRO.
What
happens to my GRO if I fail to meet the requirements?
Should a Dealer fails to comply with the
monthly requirement, the Dealer account shall temporarily
stop earning GRO until the requirement is made within that
month. If the Dealer still fails to meet the requirement up
to the next calendar month, all GRO which was temporarily
withheld shall be permanently forfeited.
MyLX and XBIZ FAQs
What
are the different SMS commands to access MyLX information?
For Business Center activation
MYLX ACTIVATE UID/PIK/SPONSOR_ID/PLACEMENT_ID/POS
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
SPONSOR_ID is the 10-digit ID of your Sponsor
PLACEMENT_ID is the 10-digit ID of your network structure
placement
POS means the placement position which is either A or B
Example:
MYLX ACTIVATE 09171234567/123456/54065498712/54065498712/A
*You will receive this message after you successfully sent
the CORRECT command to us:
Your LX Gateway: 09171234567. Activation successful. Don’t
forget to register your PPSC (Product Pack Sales Code).
Activation Code Registration (PPSC)
MYLX PPSC UID/PIK/PPSC
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code
found at the back of your LX registration card
Example:
MYLX PPSC 5412345678/123456/3216549870123456
*You will receive this message:
Your LX Gateway: 09175522616. MYLX: You have successfully
activated your Product Pack Sales Code
Balance Inquiry
MYLX INQBAL UID/PIK
Example:
MYLX INQBAL 5412345678/123456
Reply :
5412345678 mylx available balance : P2,000.00, mylx cumulative
earnings : P4,000.00, XBIZ available balance : P864.64, XBIZ
cumulative earnings : P864.64
Note:
INQBAL command is subect to 2.00 SMS fee.
In case the account has insufficient balance, no system reply
will be sent.
Points Inquiry
MYLX INQBAL UID/PIK
Example:
MYLX INQPOINTS 5412345678/123456
Sample Reply :
Team A : 0 GSP, Team B : 800 GSP, Cumulative GSRL (1-8) :
482,000, RANK : ACE
Note:
INQPOINTS command is subect to 2.00 SMS fee.
In case the account has insufficient balance, no system reply
will be sent.
MYLX Encashment Request
MYLX ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center.
Currently PALAWAN or MANILA only.
Example:
MYLX ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample reply:
Successfully sent a request for encashment.Your check will
be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx,
pls keep this for future reference.
Conversion of earnings to LX loadwallet
MYLX CONVERT UID/PIK/AMOUNT
Example:
MYLX CONVERT 5412345678/123456/1000
Sample reply :
Your LX Gateway: 09175522618. Request sent for conversion
of P1,000.00 from MyLX 5408033888 to LX Loads.. RefNum:00000910
For XTREME BUSINESS (RAP)
BALANCE INQUIRY
XBIZ INQBAL UID/PIK
Example:
XBIZ INQBAL 5412345678/123456
Sample reply:
Your LX Gateway: 09175522618. 5408033888 Available Bal. is
P1000.00
XBIZ Encashment Request
XBIZ ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center.
Currently PALAWAN or MANILA only.
Example:
XBIZ ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample reply :
Successfully sent a request for encashment.Your check will
be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx,
pls keep this for future reference.
Conversion of earnings to LX loadwallet
XBIZ CONVERT UID/PIK/AMOUNT
Example:
MYLX CONVERT 5412345678/123456/1000
Sample reply :
Your LX Gateway: 09175522618. Request sent for conversion
of P1,000.00 from Xbiz 5408033888 to LX Loads.. RefNum:00000910
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